We are Bluestone and this document gives you important information as to how we deal with you and your finance application.
This document must be read in conjunction with your finance documents. We recommend you read it carefully and keep a copy of this document with your finance documents.
We are incorporated in England and Wales with registered number 02519389. We are authorised and regulated by the Financial Conduct Authority. Our registration number is 663701. You may check this information and obtain further information about how the Financial Conduct Authority protects you by visiting their website www.fca.gov.uk.
We are a credit broker and also a lender of non regulated transactions, meaning we arrange and administer finance agreements on behalf of finance companies and ourselves.
Our registered office is: Lakeside House, Navigation Court, Calder Park, Wakefield, WF2 7BJ.
We work with various finance companies and credit intermediaries. We provide products under an agreement with the finance companies and credit intermediaries which allows us to provide you with a quotation and issue finance documentation to you.
We can as part of our offering introduce you to a single or panel of finance companies.
We do not collect payments on behalf of the finance companies and credit intermediaries. Nor do we act as their agent.
Copies of finance documentation can be obtained by contacting us.
We review the position of the finance companies and credit intermediaries periodically to ensure they still meet the requirements of our customers. Please note, we may not be able to offer you all finance products available to us, as product availability is subject to underwriting, suitability and credit acceptance.
We will ask you some questions to ensure that your risk is one covered by the finance companies / credit intermediaries and to inform you about available finance options. We do not provide you with a personal recommendation.
You will not receive advice or a recommendation from us in respect of product selection. We will provide you with all of the key information in order that you can make an informed decision about the suitability of the product based upon your demands and needs. You must make your own decision as to whether the finance agreement meets your own needs.
However, for additional information to aid deciding whether or not to utilise finance, please follow this link to the Governments' Business Finance advice: https://www.gov.uk/businessfinance-explained/overview
A condition of an asset finance agreement is that you insure the equipment with an adequate Insurance policy. We / our finance companies or credit intermediaries may offer you an Insurance option. Electing to take a recommended Insurance product is optional, you may wish to seek alternative Insurance products that may be available in the market. You will need to evidence that you have an adequate insurance policy.
In most instance we will not charge you any fee for this service as we are paid for our services principally by way of a brokerage commission, fee or incentive paid to us by the finance company or credit intermediary (commission).
The amount of commission may vary depending on the terms of the funding and the funder selected. This is either a fixed fee or a fixed % of the amount you borrow, with different finance companies paying different rates. For certain finance companies, we do have influence over the interest rate, and this can impact the amount you pay under the agreement. You can seek details of commission from us at any time.
In instances where we are not paid a commission by the finance companies, or when this commission does not reflect the work undertaken by us in informing you about available finance options, we may look to charge you a fee, this fee will be agreed with you in advance.
In some circumstances where we have secured finance, you have accepted and later not activated the agreement, a cancellation charge may become payable; this will be detailed on the credit acceptance.
We will use your information to provide you with a quote.
Once we and you have accepted the quote, we will pass your details onto the finance companies and credit intermediaries who are involved in the underwriting of your finance application.
We may also use your information for compliance, regulatory reporting and statistical analysis.
In certain circumstances we may also disclose your information:
We may use your personal information for a variety of purposes, including but not limited to checking your identity and credit history with one or more credit reference agencies, and they will share information about you. Further details of the use of information by us and the credit reference agencies can be found in the “Use of Your Information” box at the end of this document.
We consider that such processing is necessary for our legitimate interests in considering applications and in operating Agreements and our business, and it is a requirement of entering into an Agreement.
You have a right to object to our processing your information on grounds relating to your particular situation.
For more information about this and your other rights see our Fair Processing Notice.
Our aim is to provide the highest level of service to you at all times in dealing with all aspects of your finance application. We do, however, realise that things can go wrong occasionally. If you feel we have not achieved our aim, please inform us.
Your feedback enables us to monitor and improve the service we provide. In the first instance, please contact us in writing:
Bluestone, Lakeside House, Navigation Court, Wakefield, WF2 7BJ, by email: complaints@bluestone.app or by telephoning: 0330 135 8660.
Please ensure that you quote your finance agreement / quote number in all correspondence and enclose any evidence or documentation that you wish to be considered in reviewing your complaint.
We will do our best to resolve your complaint quickly and with the least inconvenience to you and within the following timescales:
If we are unable to resolve the complaint within these timescales we will write to you to let you know why we have not been able to do so.
If you feel that you have not received a satisfactory response, or the complaint has not been resolved within eight weeks of our receiving it, you may refer your case to the Financial Ombudsman Service (the FOS), set up by the Financial Conduct Authority to review unresolved complaints.
The FOS can be reached at: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0207 964 1000; http://www.financialombudsman.org.uk/.
If you would like more information about us, our products, our services or how we earn commission, please contact us on 01924 248800
